# Refund & Cancellation Policy | Aalekh > Aalekh Refund & Cancellation Policy. Learn about our 30-day money-back guarantee, subscription cancellation terms, and refund eligibility for our CA practice management software. Canonical URL: https://www.aalekh.ai/page-refund-cancellation 1. [Home](/) 3. Refund & Cancellation # Refund & Cancellation Policy Last updated: September 17, 2026 At Aalekh AI, operated by Yoursuperidea Technologies Pvt Ltd (Gurgaon, Haryana, India, 122002), we are committed to providing our customers with exceptional software solutions and services. This Refund & Cancellation Policy outlines the terms and conditions regarding refunds and cancellations for our services. Please read this policy carefully before making any purchase or subscription. ## 1\. Subscription Plans & Cancellation Aalekh offers various subscription plans for our software services. You may cancel your subscription at any time through your account dashboard or by contacting our support team at [hi@aalekh.ai](mailto:hi@aalekh.ai). - **Monthly Subscriptions:** Cancellation takes effect at the end of your current billing cycle. You will continue to have access to all features until the end of the paid period. - **Annual Subscriptions:** Cancellation requests made within 30 days of the initial purchase are eligible for a full refund. After 30 days, cancellation will take effect at the end of your current billing period. - **Auto-Renewal:** To prevent automatic renewal, you must cancel your subscription at least 48 hours before your next billing date. ## 2\. Refund Eligibility Refunds are provided in the following circumstances: - **30-Day Money-Back Guarantee:** If you are not satisfied with Aalekh within 30 days of your initial subscription purchase, you may request a full refund. This guarantee applies only to first-time subscribers. - **Technical Issues:** If you experience significant technical problems that prevent you from using the software and our support team cannot resolve them within 48 hours, you may be eligible for a refund. - **Billing Errors:** If you are charged incorrectly due to a billing error on our part, we will issue a full refund or credit to your account. **Note:** Refunds are not available for: - Subscriptions cancelled after the 30-day guarantee period - Downgrades or upgrades to your existing plan - Additional features or add-ons purchased separately - Usage-based charges or transaction fees ## 3\. Refund Request Process To request a refund, please follow these steps: 1. Contact our support team at [hi@aalekh.ai](mailto:hi@aalekh.ai) or through your account dashboard. 2. Provide your account details, including the email address associated with your subscription and your order/receipt number. 3. Explain the reason for your refund request clearly. 4. Our support team will review your request and respond within 5-7 business days. Approved refunds will be processed to your original payment method within 10-14 business days. Processing times may vary depending on your payment provider. ## 4\. Service Cancellation When you cancel your subscription: - Your account will remain active until the end of your current billing period. - You will continue to have access to all features and your data until the subscription expires. - After cancellation, you can export your data at any time before the subscription ends. - Once your subscription expires, your account will be downgraded to the free tier (if available) or suspended, and you may lose access to certain features and data. ## 5\. Data Retention After Cancellation We understand the importance of your data. After cancellation: - Your data will be retained for 90 days after cancellation, during which you can reactivate your subscription or export your data. - After 90 days, your data may be permanently deleted in accordance with our data retention policy. - We recommend exporting your important data before cancelling your subscription. ## 6\. Additional Users & Plan Changes Your plan includes up to 10 users. Additional users and the Client Portal are billed separately from your team subscription: - Additional users beyond the included 10 are charged at ₹1,500 per user per year, pro-rated for the remainder of your current billing period unless otherwise agreed in writing. - The Client Portal is charged at ₹99 per month per client login and may be cancelled per login at any time, effective at the end of the current monthly cycle. - Switching from monthly to annual billing takes effect immediately. Switching from annual to monthly takes effect at your next renewal date. ## 7\. Changes to This Policy Aalekh reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy. ## 8\. Contact Information If you have any questions about this Refund & Cancellation Policy or need assistance with a refund or cancellation request, please contact us: - **Email:** [hi@aalekh.ai](mailto:hi@aalekh.ai) - **Support:** Available through your account dashboard - **Business Hours:** Monday to Friday, 9:00 AM - 6:00 PM IST Last updated: September 17, 2026 --- ## Machine-readable index - Site summary for LLMs: https://www.aalekh.ai/llms.txt - Sitemap: https://www.aalekh.ai/sitemap.xml - All pages: https://www.aalekh.ai/ This page is also available as HTML at the same URL. Request it with `Accept: text/html`, or request `Accept: text/markdown` for this rendering.